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Privacy Policy

Updated 10.10.2024

 

At Utility Switching Experts (USE), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

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1. Information We Collect

We may collect and process the following types of personal information about you:

  • Personal Identification Information: Name, email address, phone number, address, date of birth, and any other information you provide when filling out our forms.

  • Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, device information, referral source, page views, and interactions with our services.

  • Financial Data: For switching purposes, we may collect details about your current utility providers, payment preferences, and usage history (only if relevant).

  • Communication Data: Any correspondence we receive from you, such as emails or customer support queries.

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2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Our Services: We collect and process your data to provide accurate price comparisons, utility switching services, and tailored recommendations.

  • To Improve Our Website: We analyze usage data to enhance user experience and ensure the smooth functionality of our website.

  • To Communicate With You: We use your contact information to send important service updates, respond to queries, and share offers or relevant information about our services.

  • For Marketing Purposes: With your consent, we may use your data to send promotional content, newsletters, or updates on deals that may interest you. You can opt out of marketing communications at any time.

  • To Comply With Legal Obligations: We may process your data to comply with applicable laws, regulations, or legal processes.

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3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide personal information, you give your consent for us to process it for the specified purposes.

  • Legitimate Interest: We process your data to deliver and improve our services, ensuring that we meet your needs efficiently.

  • Contractual Obligation: If you use our services, we process your data to fulfill our contractual obligations (e.g., switching utility providers).

  • Legal Compliance: We may process your information to comply with applicable legal requirements.

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4. How We Share Your Information

We may share your data in the following circumstances:

  • With Utility Providers: To complete your switch, we share relevant information with utility companies, energy suppliers, or other service providers as necessary.

  • Service Providers: We work with third-party companies for various purposes, including website hosting, data analytics, marketing, and payment processing. These companies may have access to your data but are contractually bound to keep it confidential.

  • Legal Obligations: We may disclose your personal information if required to comply with legal obligations, court orders, or governmental requests.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

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5. Data Security

We are committed to safeguarding your personal data. We have implemented appropriate security measures to prevent unauthorized access, disclosure, or misuse of your information. Our website uses secure protocols (SSL/TLS encryption) to protect sensitive data transmitted online.

However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

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6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Once your data is no longer needed, we will securely delete or anonymize it.

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7. Your Data Rights

As a data subject, you have the following rights:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You can request that we correct or update any inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, provided it is no longer necessary for the purposes for which it was collected.

  • Right to Object: You can object to the processing of your data for direct marketing or other purposes based on our legitimate interests.

  • Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email address]. We will respond to your request in accordance with applicable data protection laws.

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8. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files that are placed on your device when you visit our website. You can modify your browser settings to disable cookies if you prefer, though this may affect your ability to use certain features of our website.

For more information on how we use cookies, please refer to our Cookie Policy.

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9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

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